• Managing/delivering projects to complete on time, within scope and within budget.
• Helping organizations achieve their business goals.
• Creating end user documentation.
• Training project teams and end users.
• Mentoring client staff toward the goals of understanding how technology relates to business needs and of assuming responsibility and self-sufficiency.
• Resolving problems and issues creatively.
• Aligning people and process with project and organization goals.
• Managing and/or participating in all aspects of installations, upgrades, process and application use assessments, go-live support and re-installations.
• GE Healthcare (formerly IDX® Flowcast™) Applications include (see below for others): VM/HPA, BAR, Scheduling, Chart Tracking, EFG, Security Plus, PCX, DBMS, Open Referrals, Web and Character Cell.

MBA Simmons Graduate School of Management
ABS Webber College

2003-Present

Developed end-user training documentation for GE Healthcare (formerly IDX® Flowcast™) Visit Management and Hospital Patient Accounting (VM/HPA) applications. Courseware was based on client workflows and was used to train over 500 end-users.
• Worked closely with installation project team to ensure complete and accurate customized documentation.
• Worked closely with internal training team to ensure a solid VM/HPA course track, curriculum and training delivery.
• Supported internal team and end-users during first two weeks of Go Live.
• Conceived and developed reports used by clinic greeters to improve patient flow and patient and staff satisfaction.

Performed business and application assessment that identified:
• Opportunities to improve operations where application functionality is currently being used but process changes would be beneficial
• Opportunities to realize additional benefits from the application functionality currently being used
• Opportunities to benefit from unused application functionality and provided
• Recommendations based on best practices and Casi experience with other users
• Go-forward strategy recommendations

IDX Applications: Visit Management and Hospital Patient Accounting (VM/HPA) integrated with Billing and Accounts Receivable (BAR) Registration and Insurance Management System (IMS), Scheduling, Open Referrals and Front Desk.

2001-2002

• Responsible for managing the Patient Accounting Information System team and its projects. Areas of responsibility included triage and maintenance of IDX HPA and TES application issues, working with users and IT to research and resolve application issues, developing, testing and implementing system enhancements, developing application training materials and training Patient Accounting staff, participating in Institute-wide projects and working on department projects.
• Team projects included many TES and HPA revenue-related enhancements, IDX Version 9.0 upgrade, IDX Open Referrals implementation and the redesign and implementation of dictionary-related process flows and maintenance procedures,

IDX Applications included: Hospital Patient Accounting (HPA), Visit Management (VM), TES, Open Referrals, DBMS and Security Plus.

1992 - 2001

• Responsible for effectively advising IDX clients in the management of their business, in achieving their business goals and in maximizing their use of IDX applications.
• Participated in diagnostic and patient access assessments, managed upgrade, add-on and installation projects, trained clients, mentored IDX staff and conducted operation and financial reporting analyses.

• Responsible for ensuring installations of IDX products were completed in a timely manner in accordance with IDX quality standards and client success criteria. Responsible for the direction and coordination of all aspects of new and existing customer installations.
• Major responsibilities included project management, conducting business evaluations of client's current and future business and process needs, training client project teams in application functionality and setup, creating documentation and reference materials, advising on the design of new systems, conversions, interfaces, screens and reports, tailoring screens, reports system parameters and defining customizations.

IDX Applications included: BAR and all of its modules, Scheduling, Chart Tracking, Encounter Form Generator, PC Exchange (PCX), Security Plus, DBMS and TUS.

1985 - 1992

• Provided computerization advice to management of $1 to $25 million businesses and organizations. Advised on what hardware, software, training, customization, support and maintenance to buy, from whom to buy, which procedures to modify and how to use technology to achieve business goals. Assisted in negotiations and provided system analysis and detail specifications for custom applications on behalf of clients. Consulted to over 100 organizations, more than 30 of which were medical and dental practices. Was an approved provider of computer consulting services to Tufts Health Plan providers.

1983 - 1984

• Managed over seven Data General products including its Interactive Cobol, Business Basic, screen generator, file manager and transaction processor for all Data General hardware and operating systems. Announced two new products and a major enhancement to another.

1980 - 1982

• Provided system analysis and wrote structured COBOL code for IBM 8100 Beta test site for a distributed commercial insurance application and for a shop floor control system.

1975 - 1980

• Project leader for the microcomputer division of PSI, a Data General Value Added Reseller (VAR). Supervised programmers, wrote documentation and provided customer training and support for all types of business applications. Systems analyst and programmer for the service bureau and mini-computer divisions. /UL>